Empowering Ninja Van partners operate efficiently
Led design and research that enabled projected monthly savings of 200,000 SGD.
Scope
End-to-end design execution, design strategy, field research, prototyping, usability testing, cross-functional collaboration
Enabling smoother operations for our partners
Revamped Ninja Point to boost average scan speed by 43% and increase partner satisfaction by 18% across ~400 retail locations in Singapore.
Scope
End-to-end design execution, prototyping, concept testing, usability testing, cross-functional collaboration
Building the foundation: How content practice took shape in Ninja Van
Established content practice across 6 products and improved localisation workflow, resulting in a more streamlined handover between designers and developers.
Scope
UX writing, content guidelines, localisation ops
Empowering users to make an informed decision and self-serve effortlessly
Redesigned the MOE website, resulting in a 15–30% drop in user enquiries and an improved self-serve experience.
Scope
End-to-end design execution, user research, design strategy, information architecture, prototyping, usability testing, cross-functional collaboration
Helping organisations promote good workplace safety and health practices
Easily find and share information within their organisation to stay compliant with WSH standards and build buy-in for WSH practices.
Scope
User research, synthesis workshop, information architecture, prototyping
Improving pickup reliability by bringing predictability to e-commerce sellers (WIP)
